Being part of MDC has allowed Campus USA Credit Union to explore numerous subjects that we would not have normally had time to pursue. Being able to collaborate with MDC executives has provided value well beyond any amount of money. I would strongly recommend MEMBERS Development Company to any credit union looking to collaboratively tackle the challenges facing our industry today and tomorrow.
Being an owner of MDC and belonging to the network of progressive and innovative credit unions has provided significant value to Catalyst Corporate FCU. Access to outstanding research, expertise, and the timely topics discussed at the owner meetings has provided our corporate credit union tremendous insight into improving our organization and innovative process. I highly recommend any joining MDC to any credit union considering it.
It’s important to stay plugged into the latest potential disruptions taking place in financial services, and MDC helps us stay ahead of the curve. Larger credit unions need to invest some dollars into research and development in order to stay on top of developing technologies, and with MDC we get much more bang for our buck by leveraging our investments collaboratively.
Great job with this last owner meeting! I really thought we hit on all cylinders with every aspect. Great speakers, great projects, great updates, and great panels.
Participating in an MDC joint project was a great experience. There was value in the collaboration and in learning new ways to identify gaps and respond with improvements for our members’ experiences.
MDC consistently supplies our credit union with relevant, real-world information that we would have neither the time nor financial resources to obtain on our own. They always make us welcome and make it easy for us to involve multiple levels of our staff in their various projects. We also appreciate the opportunity to collaborate with industry experts and vendors in a non-sales environment. Probably above all, MDC’s two annual owner meetings provide ample opportunity to network and share ideas with the most progressive credit unions in the country.
The owner meetings are a great place to network with the industry’s brightest minds and leaders about actionable initiatives that will advance Bethpage’s strategic plan.
We benefit from the combined research and development of nearly 50 progressive credit unions, and in turn, we are able to deploy our resources to help bring meaningful initiatives to reality. Ownership will also allow us to use that R&D to determine what will work well for Meritrust and, equally as important, what will not.
We are impressed with the professionalism of the MDC staff and the quality and relevance of their research. We look forward to working collaboratively with MDC’s owner credit unions, which have demonstrated a proven track record of innovation.
Putting representatives from 50-plus credit union industry leaders in a room with top-notch speakers and subject experts makes for lively discussions and lots of new information.
We’ve always found MDC to be an excellent resource for research and information that has allowed us to remain at the forefront of the financial services industry. Our participation in MDC research projects has enabled our credit union to get top-notch research at a fraction of the cost of doing the research ourselves. In addition, the networking at each of MDC’s semi-annual owner meetings is invaluable in helping to move our credit union forward.
We have been owners of MDC from the time it was formed and continue to utilize MDC as an opportunity to pool resources and as a valuable source of idea collaboration and thought leadership. Through its structured forum, where we can engage with others to address both business challenges and opportunities, we get the benefit of a far larger research budget and many creative minds working together. We believe it is the ultimate win-win for us and the other MDC owners.
We have been members of MDC for a few years now, and we are very impressed with the team they have! They are insightful and inquisitive, and they love to dig into the gory details. The owner meetings provide a great opportunity to meet like-minded people, hear about what they are doing in their CUs, and just discuss what the future holds for our industry. MDC also has fantastic speakers that you don’t hear at other conferences, and they are very thought-provoking. As an owner, we have access to Tower Research papers that we couldn’t afford on our own and, of course, all of that research and the vetting of vendors performed by MDC itself. You can’t hire your own employee and do what they do for what they charge the owners! It is money well spent!
Collaboration and cooperation is at the heart of what makes credit unions so successful and relevant. Working alone, we fight a tough battle. Working together, we can leverage our collective talent and ideas to learn and explore how we get better at serving members and growing our organizations. That’s at the heart of what MDC is about. Our engagement with like-minded, innovative credit unions through MDC is a major part of our research and development program. We believe in growing, innovating, and winning, and we’ve found many similar friends and partners through MDC. MDC’s current focus on mobile payments and improving the member experience is a great fit with our current priorities. And the ROI on our annual investment is priceless.
The MDC owners meetings provide updates on current research activities, allow for input on the usefulness of the project, and allow for input on spending additional time and resources on the activity. Owners are also given the opportunity to collectively decide and prioritize on future research and development ideas. The evenings allow for excellent networking with peers and other credit union decision makers.
MDC provides a great forum for owner credit unions to vet research ideas and concepts as a collective group before moving forward with any development work. This provides the owners an opportunity to spend research dollars once, evaluate the potential impact, and determine if MDC should pursue the idea further through a stage gate process. The MDC research and development process ensures a careful eye on cost and a thorough discussion on the benefits of taking the next step with a broader audience of credit union peers.
MDC provides it members with an unparalleled opportunity to engage through project participation, meaningful educational experiences, networking, and ongoing conversations. The work done by the MDC team brings tremendous value by ensuring their owners do not overlook important trends or insights that inform critical strategic decisions and by bringing those owners together for collaborative progress.
MDC is a great resource for our credit union to stay on top of industry trends and innovations. When a credit union engages in MDC project work, their findings are shared via the MDC Connect portal to benefit all MDC members. We have participated on a number of projects driven by MDC and Baker Tilly (one of their affiliated partners) and think highly of their teams. We also enjoy networking at their two semi-annual owner meetings, where we can compare notes and identify opportunities to partner with other MDC members.
MDC does a wonderful job presenting key findings, and through MDC we can team up with peers to discuss how to apply the things we’ve learned.
At the most recent MDC owner meeting, we met another CU over lunch and found out that we were working on the same initiative and are now considering teaming up. That alone was worth the whole trip. The whole event was well executed, the rooms were very nice, and the food was yummy. Kudos to the MDC team!
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We are kicking off a project to identify actionable steps credit unions can take to address student loan debt concerns facing members. We will explore innovative solutions to obtain and refinance debt in great detail. Our team will dig into private student loan alternatives to government loans, employer-based repayment solutions, equity sharing programs, pre- and post-school financial planning, and other innovative models. Through secondary research and first-person interviews, our team will identify opportunities for credit unions to develop a student loan innovation or select a partner that addresses this growing financial concern.
Robotics process automation (RPA) is an emerging area of technology. Some might call it robotics for white collar jobs. The “bots” can perform highly repetitive jobs, primarily focused on moving data from one place to another 24 hours a day, 7 days a week and thereby freeing up the staff time for more valuable work. One interesting aspect of RPA is the ease with which we can innovate with it through the piloting and beta testing phase, as these bots can eliminate the need to build interfaces between systems just to test their efficacy. This could save months of time and thousands of dollars during these test stages.