Technology

As the evolution of technology continues to increase in speed, so must the credit union industry’s ability to assess, react to, and embrace new developments. Both new and ongoing technological revolutions like the Internet of Things, 5G wireless communications, and the increasingly digitized way in which all aspects of life…

Fintechs and Credit Unions

Banks are working with, investing in, and buying fintech companies that offer products, services, and experiences to the banks’ customers. Credit unions are well behind banks in this space, partially due to a lack of market awareness of credit unions, but also due to regulatory limitations imposed on credit unions…

Data and Personalization

As Americans conduct more and more of their daily lives in digital environments, from streaming movies at home instead of going to a theatre, to ordering groceries online, to nightly stories with grandpa via a video chat app, the providers of those services are leading the way in how to…

Member Experience

As financial services become more and more commoditized, it’s the customer experience that is the driving differentiator for consumers. It’s no longer good enough to offer the lowest lending rates or the best checking terms. Rather, it’s the financial firms that make things easy, seamless, and quick that are the…

Automation

Automation is a game changer for credit unions, allowing them to do more for their members without the need for additional staff or costs. We have led the way in the credit union industry’s increasing interest in automation with our focus on robotic process automation, chatbots that automate member self-service,…

Innovation Culture and Training

We have long championed the notion that the organizations with strong cultures of innovation are the most adaptable and successful in our industry’s rapidly changing environment. To help our owners continue to lead the industry as the most progressive and innovative credit unions, we offer multiple programs focusing on training…

Financial Health

Credit unions by definition exist to promote the financial health of their members, but beyond our ability to offer lower rates and our ethos to serve members instead of profiting from customers, credit unions have often struggled to deliver meaningful ways to improve the financial health of their members while…

Research and Thought Leadership

Even the most progressive credit unions can’t think of everything, and even the largest experience those “all hands” moments like core conversions that take their eyes away from the horizon to focus hard on the immediate issue. MDC helps our owners by constantly thinking of where credit unions need to…